Who We Are
Gryphen POS Solutions are a dynamic hardware and software point of sale solution provider. We act as data controller for our customers, employees and partners. For Data Subjects using the solutions we provide to our customers, we are a data processor.
Gryphen POS Solutions is a company registered in England (company number 10258534), registered address at 15 Ashwell Road, Guilden Morden, Hertfordshire, SG8 0JX, England.
If you have any questions regarding this policy, please contact us via the Contact Us page on this website.
What Data We Collect
If you are a customer, potential customer, employee or partner of Gryphen POS Solutions we may collect and process the following data:
Company name, address, and contact details (email, social media, phone numbers)
Details about your position within the company structure
Your geographic location and IP address
Your browser type, Operating System and device type
Your browsing data such as access times, and navigation history
How We Collect Data
We may collect and process data following initial contact:
If you complete a form on our website, or a survey
If you contact us via phone, email, in person or in writing
If you contact us to report an problem with one of our solutions
If you sign up to our newsletter
If you engage with us at an event
If you place an order with us for products or services
We may also receive information about you via third parties or partners.
If you provide information to Gryphen POS Solutions about any other person than yourself, such as colleagues or partners, you must ensure they understand how their information will be used by Gryphen POS Solutions and that they have provided their consent.
How Might We Use Your Personal Data
We will make it clear when we request personal data whether our request is mandatory related to a product or service we will provide, or optional.
We may use your personal data to support delivery of a product or service, to provide industry information or to provide technical support.
We may also use your personal data where it is necessary for purposes which are in our legitimate interests, such as information distribution in relation to products or services provided by Gryphen POS Solutions, addressing any complaints or disputes, improving the quality of our products or services, and sales / marketing data analytics.
Finally, we may need to process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.
Please note you have the right to object to the processing of your personal data on the basis of legitimate interests, as noted below.
How We Might Share Your Data
We take all reasonable steps to ensure that our team protects your personal data, and limit access to those who have a genuine business need for it.
We may share your personal data with trusted third parties, such as legal advisers, service providers contracted to work with us to deliver goods or services, and analytics and search engine providers that support us with improvement and optimisation of our website. In these circumstances, we will ensure a contract is in place detailing confidentiality, security and lawful processing obligations.
How Long We Might Keep Your Data
We will retain your personal data for the duration of any contract to provide goods or services. On expiry, we will securely archive your data to ensure we are able to comply with any contractual, legal, audit or other regulatory requirements.
You may unsubscribe from marketing communications as any time, by clicking the link in emails from us or via the Contact Us page on our website.
Where We Store Your Data
We take all reasonable steps to ensure your personal data is protected from loss or destruction, and have procedures in place to respond to any suspected security breach. We will notify you, along with any applicable regulator, or any suspected data security breaches where we are legally required to do so.
You retain responsibility for ensuring any username and password details sed to access any of our solutions are kept confidential, and are not shared with anyone.
We are unable to guarantee the security of any data passed to Gryphen POS Solutions via the internet, and any such transmissions are at your own risk.
Your GDPR Rights
You have the right to request a copy of any personal data we hold about you., and we will respond within 30 days of receipt of such a request. Please note there are certain exceptions to this right, for example in the event that sharing information with you would reveal personal data about another person, if your request is unfounded or excessive, or if we are legally prevented from disclosing such information.
You have the right to correct any mistakes in the personal data we hold on you.
You have the right to request we delete any of your personal data we hold should they no longer be required for the purposes they were collected, or where you withdraw your consent.
You have the right to object to the processing of your personal data in certain circumstances, for example if your data is being processed for marketing purposes.
You have the right to restrict processing of your personal data, for example in the event that you have raised an issue with the accuracy of the data.
You have a right to request that some of your personal data is provided to you or another data controller in a machine readable format under certain circumstances, for example where processing is carried out by automated means.
Please note that GDPR sets out the full exceptions to these rights. If wee are unable to comply with any requests we will explain this to you in our response.